‘Why’ is one of the most important words for a manager. Use it and it will help you with everything from building trust to developing the team. 

Giving feedback is something that a lot of managers avoid because they don't feel confident doing it. Here are 3 ways to improve the way you give that crucial feedback.

We tend to think of being predictable as boring, but there are times it’s good.  

The best managers are predictable and here's why. Predictable means your team know what you want and need from them. They can stop guessing about what they should do and start focusing on the best way to do it, their own way. Good for you, good for the team and good for the business. 

How do I get the best from my team? As a coach who works with a lot of managers, this is a question I get asked a lot.

Start by listening. Here are two ways to do that:

One of the big struggles I see managers wrestling with is 'letting go' of things. Everything they've done up to this point is based on the actual job they do, like being a press officer, an IT engineer or a designer. But when you make that step up, it becomes less about doing that job and more about helping others to do that job.